Transparency is not the same as communication.
In local government, information is often public.
Agendas are posted.
Documents are available.
Decisions are recorded.
But that doesn’t mean people understand what’s happening.
Transparency makes information available.
Communication makes it usable.
And when those two things get confused, frustration starts to grow.
People don’t just want access.
They want clarity.
They want context.
They want to understand why something is happening—not just where to find it.
This episode breaks down that difference and why it matters more than most people realize.
Because when understanding is missing, trust doesn’t grow.
It erodes.
